Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you visit and purchase from our website https://organic-ube.co.uk/
We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you shop on our website, we may collect the following personal data:

Identity information: name and surname.
Contact information: email address, phone number, billing and shipping address.
Transaction details: order history, payment details (processed securely via third-party providers).
Technical data: IP address, device type, browser, cookies, browsing behaviour.
Marketing preferences: your consent to receive newsletters, recipes, or promotional offers.

2. How We Use Your Data

We use your personal data for the following purposes:

To process, pack and deliver your orders of ube powder and related products.
To provide customer support and respond to your enquiries.
To send you order confirmations, invoices, and shipping updates.
To share recipes, product updates, or promotions (only if you have subscribed).
To improve our website experience and product offerings.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: to process and fulfil your purchase.
Legal obligation: to comply with accounting and tax requirements.
Legitimate interest: to improve services, prevent fraud, and secure online transactions.
Consent: for email newsletters and marketing communications.

4. Cookies

We use cookies to:

Improve navigation and website performance.
Analyse traffic and customer behaviour.
Personalise product recommendations (e.g. ube recipes or related products).

You can manage your cookie preferences through the banner shown when visiting our site, or directly in your browser settings.

5. Data Sharing

Your data may be shared with:

Payment providers (e.g. Stripe, PayPal) for secure transactions.
Delivery partners to ship your orders safely.
IT and hosting providers for website and email services.
Legal authorities when required by law.

We never sell or rent your data to third parties.

6. Data Retention

We retain your data for as long as necessary:

Orders & invoices: 6 years (legal requirement).
Marketing data: until you unsubscribe.
Technical logs: up to 12 months.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the data we hold about you.
Request correction of inaccurate data.
Request deletion (“right to be forgotten”).
Restrict or object to processing.
Withdraw consent for marketing at any time.
Request a copy of your data (data portability).

To exercise your rights, contact us at: info@organic-ube.co.uk

8. International Transfers

If your data is transferred outside the UK (e.g. to hosting providers), we ensure adequate safeguards are in place, such as Standard Contractual Clauses.

9. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Contact

For any questions regarding your data, please contact us:

Company name: Organic-Ube
Address: 200 rue de la Croix Nivert 75015 Paris FRANCE
Email: info@organic-ube.co.uk

If you have any concerns about how we handle your data, please contact us first. If you are not satisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).